Frequently Asked Questions
Answers to the most common questions from our customers
Standard shipping takes 5–7 business days via USPS, UPS, or FedEx. Express shipping (2–3 business days) and Overnight shipping (1 business day) are also available. Digital products are delivered instantly via email after purchase.
Yes! Standard shipping is free on orders over $75. For orders under $75, standard shipping is $6.99. Express shipping is $12.99 and Overnight is $24.99 regardless of order size.
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website (USPS, UPS, or FedEx). Digital products are delivered instantly and do not require tracking.
We accept returns within 30 days of purchase for physical products in their original, unused condition. For digital products, we offer a 7-day satisfaction guarantee — if you are not satisfied, contact us and we will work to resolve the issue or process a refund. See our full Return Policy for details.
For digital products (courses, tools, reports), we evaluate refund requests on a case-by-case basis within 7 days of purchase. If you encounter a technical issue or the content does not match the description, we will process a full refund. For physical items, products must be in original, unused condition to qualify for a return.
Email [email protected] with your order number, the product name, and reason for return. We will respond within 1–2 business days with return instructions. Do not send items back before receiving authorization.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal through our secure checkout. All payments are processed via PayPal's encrypted payment system. We do not store your payment information on our servers.
Yes. Our checkout is secured with 256-bit SSL encryption. All payment processing is handled by PayPal, a trusted global payment processor. We do not have access to your full credit card number and do not store payment data on our servers.
Currently, we ship physical products only within the United States. Digital products (courses, software, reports) are available for purchase worldwide and are delivered via email immediately after checkout.
If your order arrives damaged or if you receive the wrong item, contact us immediately at [email protected] with photos of the damage or incorrect item. We will ship a replacement or issue a full refund at no additional cost to you.
Digital products are delivered to your email address immediately after payment is confirmed. The email will contain download links or access credentials. Check your spam folder if you don't see it within 10 minutes. Contact support if you have any access issues.
Physical orders can be cancelled within 2 hours of placement if they have not yet shipped. Digital products begin delivery immediately, so cancellation may not be possible — however, you can request a refund within 7 days under our digital return policy. Contact us at [email protected] as soon as possible.
Yes. Courses, toolkits, and research reports are updated regularly to reflect current market conditions, regulations, and best practices. Customers with lifetime access receive all updates at no additional charge.
Most products work with Microsoft Excel, Google Sheets, or a standard PDF reader — software you likely already have. Specific software requirements are listed on each product page. Our ProTrade Dashboard works in any modern web browser and has a desktop app for Windows and Mac.