Privacy Policy

This Privacy Policy describes how Social Energy Solution (EAGLECHIP, LLC, "Social Energy Solution", "we", "us", or "our") collects, uses, and shares information about you when you use our website at socialenergysolution.com (the "Site") and make purchases from us.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and mailing address when you create an account or place an order
• Payment information (processed securely by PayPal — we do not store card numbers)
• Messages and inquiries submitted through our Contact page
• Email address if you subscribe to our newsletter

Information collected automatically:

• IP address, browser type, operating system, and referring URLs
• Pages viewed, links clicked, and time spent on our Site
• Cookie identifiers and device identifiers
• General location data (city/region level, not precise GPS)

2. How We Use Your Information

• To process and fulfill your orders, including sending order confirmations and shipping updates
• To respond to your customer service inquiries and support requests
• To send marketing communications (only with your consent; unsubscribe anytime)
• To improve our Site, products, and customer experience
• To comply with legal obligations and prevent fraud
• To analyze Site traffic and usage trends

3. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and remember your preferences. Cookies we use include:

• Essential cookies: Required for the Site to function (shopping cart, session management)
• Analytics cookies: Help us understand how visitors use our Site (Google Analytics)
• Marketing cookies: Used to serve relevant advertisements on third-party platforms

You can control cookie settings through your browser preferences. Disabling certain cookies may affect Site functionality.

4. Third-Party Services

We share information with trusted third parties as necessary to operate our business:

• PayPal: Payment processing — subject to PayPal's Privacy Policy
• USPS, UPS, FedEx: Shipping carriers for order fulfillment
• Google Analytics: Website analytics — subject to Google's Privacy Policy
• Email service providers: For transactional and marketing emails

We do not sell your personal information to third parties.

5. GDPR Rights (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected].

6. CCPA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information is collected and how it is used
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell personal data)
• Non-discrimination for exercising CCPA rights

To submit a CCPA request, email us at [email protected].

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Order records are typically retained for 7 years for accounting and legal purposes. You may request deletion of your data at any time, subject to legal retention requirements.

8. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing through PayPal, and access controls to protect your personal information. No method of transmission over the internet is 100% secure, but we work diligently to protect your data.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:
EAGLECHIP, LLC
d/b/a Social Energy Solution
3981 Woodside Court, Lafayette, CA 94549
Email: [email protected]
Phone: (713) 464-7473